Faqs

Payment Information

PayPal, Visa, MasterCard, Discover, American Express

Our premium membership which enables the ability to contact other members requires a fee.

No we do not utilize recurring billing. No surprise billing here. However, we may offer this as a convenience to our users in the near future.

No we only allow payment with credit cards. Paypal will be soon an option

FAQs

Please enter your email address below to get your username or new password sent to your account.

Invalid Username/password: If you have received a system message that your username (email) or password is incorrect please check the following:

  • you are using lower case or capital letters where necessary because passwords are case sensitive
  • you do not have spaces at the beginning or at the end of your email address or password

To change your password, go to My Settings page. Make the changes and click ‘Update’ to activate your new password

If you still experience difficulties please contact our Customer Support team via our support page and include your username, email address and issue.

Membership

We have two types of membership – Free /Non premium and Premium members can subscribe to VIP.

Non Premium members can:
  • create and update their own profiles
  • add or remove pictures to/from their profiles
  • browse the website
  • send and receive winks
  • update profile settings
  • receive latest matches to the external mailbox
Premium members can:
  • have all the features that of non-premium members have
  • send an unlimited number of winks
  • send and reply to an unlimited number of emails to other members
  • view other members' profiles
  • use text chat without restrictions
  • become invited to live events

Please be patient, our profile review system is in place to ensure a secure and enjoyable experience for our users. Upon approval, your profile’s personal summaries will immediately viewable by other members.

All memberships are immediately activated after enrolling. However, all photos and user entered profile text will be reviewed. The review process can take up to 24 hours.

We remove any member accounts that violate our terms of service or in response to any behavior that aims to reduce the quality of experience of our service for our members.

Email Questions

You can change your email address at any time by going to My Settings >> Update your email address.

Receiving email notifications is an important way to stay current with how other users are interacting with you. We do not recommend disabling all email notifications. If for whatever reason you still want to stop email notifications, you can easily do it using the direct link at the bottom of each email or go to My Settings >> Manage my email alerts

At this page, you can manage all notification types.

Receiving notifications from our website to your external mailbox is one of the essential features to keep you updated about your new matches, people who are interested in you, special offers and useful dating tips.

My Profile

Making changes in your profile is quick and easy. Go to your Profile page via the “My Profile” link. Click the edit link next to the section that you want to make changes. All entered text by users will be reviewed by our customer care team. This review process can take up to 24 hours. You will receive an email notification when changes become active on the website.

Go to My Profile, click on Add/Change photos and then choose a file from your computer or tablet/phone. All pictures will go through our approval process which may take a few hours to get approved. You will receive an email notification when changes become active on the website.

In the case you would like to leave MatchPassport.com ,you can delete your profile by going to My Settings >> Delete My Profile Upon removal of your profile, our customer care in some instances may reach out to you to understand why you chose to leave the service.

About Us

MatchPassport.com is a part of a major dating network called Global MathPassport, LLC. Our system has incorporated years of design experience in online dating and the latest methodology to create safe, enjoyable and easy to use dating websites. Our main priority is to provide a satisfying experience with all of our users enjoy.

We are always evolving to enhance your online dating experience with new features and we would appreciate your feedback about the ones you like the most. We want you to feel comfortable in our growing dating community; our experienced team is committed to offering support, help and advice

Please feel free to Contact us at our support page, if you have any questions.

Data Protection Act

Your personal data is stored on the secure servers located in the United States. It will not be sold or disclosed to any third party without your consent. Your contact information will be used only for the purpose of providing the service that you agreed to in the terms and conditions.

When you submit your credit card information, it gets passed through a secure connection to the payment provider. Your card gets authorized only for the payment you choose yourself on the website.

All communication between the members of the website is private, secure and not moderated. You have the right to report other members who may abuse the system and their profile will be investigated and action taken immediately.

New members' profiles go through manual approval prior to activation.

Members of this website are verified using a few different methods:
  • Automated moderation and restrictions to high risk geographical areas
  • Email address verification
  • Manual moderation of profile description and media content submitted to the website
  • Deletion of members who are reported, by other users, as violating site rules or creating illegal and or abusive content in their profile or messages.

Global Match Passport reserves the right to advertise on the MatchPassport.com pages, any new website features, promotions and products to improve user experience. Third party advertising is allowed in designated areas of the website and emails.

A Dating site is an exciting place to be and it can be an even greater experience if you keep few simple rules in mind while communicating with other members.

  • Try to find out as much general information about the person as possible before going on the first date.
  • Get his/her home address or telephone number and try to verify it.
  • Tell one of your close friends where and when you are going on a date.
  • Try to arrange your first date somewhere public and familiar to both of you.
  • Be cautious if asked too much information about your income
  • Never send any money to anyone before you meet them
  • Contact us and report the member if you feel that his/her behavior on the site looks suspicious

We recommend you to make the first move! Like a photo. Send a wink or a introductory message to get things started. Let your heart and passion empower you to make the connection.